AR Supervisor

Medical Billing Center is a Physical Therapist led company focused on optimizing client value and relationships through efficient and effective billing and collections.

Position Summary: 

Provides overall supervision and direction of the Accounts Receivable process for employees assigned.  Provides leadership, training and direction to assigned employees.  Assists in developing and maintaining standardized processes and procedures in the AR Department.  Serves as a member of the MBC Leadership Team.

This position requires prior experience in medical billing. Only applicants with a background in medical billing will be considered for further review.

Position Responsibilities: 

• Provides direct supervision and management to the AR Specialists assigned.
• Manages the employee time clock and completes processes for payroll completion bi-weekly.
• Coordinates and approves time off for AR specialists and team leaders.
• Assigns back-up duties to employees.
• Performs routine client audits and provides feedback and education to AR Specialists.
• Identifies educational needs and works with Leadership Team to develop ongoing education of all staff.
• Reviews and approves all claim appeals.
• Reviews and monitors account receivable accounts.
• Assists AR Specialists in resolving difficult or systemic issues.
• Assists patients via phone, e-mail or through the clinic with billing questions or issues.
• Assists with practice management system training and resolving complex system issues.
• Assists in onboarding new clients and close out data when a client terminates.
• Ensures accounts are worked in a timely manner by AR specialists.
• Participates in end of month processes and provides timely reports requested by clients.
• Maintains non covered code lists by state and distributes as needed to staff and clients.
• Communicates with AR specialists about upcoming changes for payers.
• Serves as a resource for insurance, process and procedure questions.
• Performs Annual MBC employee reviews.

Benefits for Full-Time Employees include but are not limited to: 

• Medical/Dental/Vision insurance 
• 401K with 50% employer match up to 6% per check 
• Paid holidays 
• Paid time off 
• Company-paid employee life insurance 
• Voluntary life insurance options 
• Short and long-term disability options 
• Employee assistance program (including mental health services) 

Essential Skills and Experience: 

• Leadership and management skills.
• Excellent interpersonal and communication skills with other employees.
• Ability to educate others.
• Strong telephone, interpersonal and customer service skills.
• Ability to identify trends and work with a team to resolve issues.
• Therapy billing experience which includes a strong knowledge base of third-party payer rules, regulations, and trends specific to therapy.
• Mastery of the accounts receivable processes.
• Positive, professional and team-oriented personality and appearance.
• Ability to adapt quickly and easily to changes.
• High level of detail and organizational skills.
• Strong verbal and written communication skills.
• Ability to communicate in a calm, orderly, non-threatening manner.
• Ability to work with interruptions and to manage multiple priorities.
• Stable work history; regular and sustained attendance required.
• Professional demeanor with the ability to work well with others in a fast-paced environment. 
• Demonstrated strong organizational skills (record keeping, time management, follow up, etc.).
• Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality and accuracy of work.
• Ability to multi-task, prioritize and deal with interruptions while meeting timely deadlines.
• Ability to operate all office equipment (i.e., calculating machine, computer, word processing, database and spreadsheet programs, telephone, copy machine and fax machine).
• Computer experience: Microsoft Office Applications, Internet etc.