Refund Representative

Medical Billing Center is a Physical Therapist-led company focused on helping healthcare providers thrive through streamlined billing and collections. We pride ourselves on long-term client relationships, high-quality service, and a passionate team culture.

Provides support to AR Specialists.  This includes, but is not limited to, reviewing credit lists for legitimacy, gathering support documentation for insurance refunds, sending refund lists to AR Specialists or clients, posting refunds into the practice management system.

• Follow the MBC refund process and procedure to ensure that refunds requests are submitted according to the guidelines set forth by the state and federal laws.
• Review and validate credit reports for assigned clients.
• Create and send patient and insurance refund lists to the assigned AR Specialist or client.
• Gather and organize supporting documentation for insurance refunds.
• Post issued refunds in the practice management system.
• Adjust non-issued credits in the practice management system.
• Establish and maintain a professional and courteous work environment and display a willingness to work with others to ensure the team’s success.
• Other duties as assigned

Perks & Benefits

• Flex schedule option after 90 days
• Competitive compensation
• Comprehensive benefits
• Supportive, close-knit team
• Growth opportunities as we expand
• A culture that respects work-life balance

• Ability to identify trends and work with a team to resolve issues.
• Familiarity with Medical billing processes which include a knowledge base of third party payer rules, regulations, and trends.
• Knowledge or comprehension of the accounts receivable processes.
• Positive, professional and team oriented personality and appearance.
• Ability to adapt quickly and easily to changes.
• High level of detail and organizational skills.
• Strong verbal and written communication skills.
• Ability to communicate in a calm, orderly, non-threatening manner.
• Ability to work with interruptions and to manage multiple priorities.
• Stable work history; regular and sustained attendance required.
• Professional demeanor with the ability to work well with others in a fast-paced environment.
• Demonstrated strong organizational skills (record keeping, time management, follow up, etc.).
• Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality and accuracy of work.
• Ability to multi-task, prioritize and deal with interruptions while meeting timely deadlines.
• Ability to operate all office equipment (i.e., calculating machine, computer, word processing, database and spreadsheet programs, telephone, copy machine and fax machine).
• Computer experience: Microsoft Office Applications, Internet etc.